Complaints

 
 
 
 
 

Our objective is to provide the best possible service to our clients though should you not be content with the level of service provided, you may file a complaint by contacting our consumer complaints officer on:

Address           Consumer Complaint Officer
                        MelitaUnipol Insurance Brokers Ltd
                        15, Market Street
                        Floriana
                        FRN 1081
Email               nicky@melitaunipol.com
Telephone:      00356 22067128

Should you still not be satisfied with the response and method in the way we have handled your complaint, you may contact the Office of the Arbiter for Financial Services on 80072366 or +365 21249245. The Office of the Arbiter for Financial Services is an autonomous and independent body set up in terms of Act XVI of 2016 of the Laws of Malta. It has the power to mediate, investigate and adjudicate complaints filed by customers against financial services providers. 

 
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MelitaUnipol Insurance Brokers Ltd is registered and licenced by the Malta Financial Services Authority to act and transact business as an insurance broker.